Are you thinking of switching cleaning companies? There is a chance that you have been a victim of a cleaning company in the past, and it was a disappointing experience that could be in the form of missed appointments, half-cleaned rooms, or rude assistants, and you are not alone.

A lot of Mancunians do end up changing providers due to a negative experience. This guide tells why people move on, how those red flags may be avoided, and what makes the actual companies really stand out.

We will go through the typical areas of complaints, explain to you precisely what our customers love about making the transition to us, and provide you with a solid foundation on which to base a better decision when it comes to your home or business.

When Cleaners Fail to Appear– or Appear Intermittently

Cleaners not showing up at all or being unreliable is one of the most frustrating reasons why people think about switching cleaning companies. Be it due to bad management, a shortage of staff, or a lack of backup plans, the clients are either left with a feeling that they are being taken advantage of or with a dirty house that was not supposed to be.

The reason why this is important:

A cleaning schedule is required. When one reserves weekly or bi-weekly cleans, one missed visit is a dent to trust, and throws off his or her schedule.

Our difference in action:

• We maintain a strong back-up system in terms of staff: when your cleaner is ill or on holiday, another one replaces him or her without any loss.
• There are always reminders, and any change is confirmed with you in time. And in case of any unforeseen event, our support staff keeps you informed.

Example:

One of our customers in Didsbury changed their cleaner to us because their old one kept missing appointments. They said to me, it seemed to me that I was supporting their forgetfulness. Nothing is left out with you and I am always sure that I can always count on the team.”

Trust Goes with the Quality Drops

The most frequent criticism is the use of a well-known company that begins well, and then cuts corners over time. Bathrooms are not disinfected, floors are mopped unevenly, bins are not empty, and small but annoying mistakes that are summed up.

Why is it important:

In the long run, low quality translates to paying to get nothing. And it is even worse, because you lose trust in the service and spend energy to pursue solutions.

The way we uphold standards:

• Our checklists are of quality standards and can be washed.
• We also maintain accountability in our teams through regular surprise audits and client feedback.
• When we miss something, we correct it immediately, and we do not leave until you are happy.

Client story:

One new client informed me that his/her former service was “lacking skirting boards and never to fill the bag in the bins.” Following their initial cleaning with us, they remarked, I had no idea how clean a home could be-your guys get everything done right, or I have them leave the job.

Poor Communication: The Unspoken Killer of the Silent Service

Another valid reason clients consider before thinking of switching cleaning companies is poor communication.
When you are not able to communicate with a person or your messages/messages are not responded to, that is also a signal that something is going on.

There are too many companies that use generic call centres; you speak to a different person each time, and in most cases, there is no actual authority to help resolve the problem.

The importance of this:

The visit of a cleaner is not only about scrubbing, it entails schedule adjustments, reporting issues, and even keys/access control. Proper communication will mean no misinterpretation, and you will feel that you are heard.

The way we can do it better:

• You are also provided with the direct number of our customer care team.
• Before/after every visit, your cleaner does a check-in.
• Within 24 hours, a follow-up is done whenever an issue is raised.

One client transferred to a national chain and told me that with them, it took weeks to correct a scheduling error. I texted with you, and by lunchtime it was all straightened out. How relieving.”

Conclusion

Thinking of switching cleaning companies is usually a result of the inconsistency of service, deterioration of the standards, or lack of communication. Our clients in Manchester seek to rely on us, be held accountable, and receive transparent service. We make cleaner replacements smooth, maintain the highest standards of cleanliness, and have a direct response readily available in case things turn out to be awry.

Are they showing up? If you are tired of your current provider, you should ask yourself this question. Are they comprehensive? Is it possible to talk to a person who listens? Otherwise, it is time to refresh. You should have a cleaning service that remains reliable and responsive–without exceptions.